Relay Network Data
  • 13 Nov 2024
  • 2 Minutes to read
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Relay Network Data

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Article summary

The data extension contains the fields utilized to onboard customers and/or trigger Relay experiences from Salesforce Marketing Cloud Journey Builder. The Relay batch file and direct API connections do not source data from this data extension.

Data Extension Name: relay_network_data

Standard fields in this data extension are:

Field Name

Data Type

Notes

lb_name

string (100)

Optional value that specifies the source of the messaging event. This can be used by a Client to associate the activity with one or more of their systems. (ex. [email protected])

lb_source

string (100)

Optional value that specifies the source of the messaging event. This can be used by a Client to associate the activity with one or more of their systems. (ex. Member Portal)

product_group_id

string (100)

Required for onboarding. The product group Id that will be assigned to the Customer. A Customer can only be assigned to a single product group.

deactivate_previous_connections

boolean

Specifies if previous connections (mobile numbers) should be removed. Valid values are:

true

If an existing Customer, deactivate all previous mobile numbers associated with the specified ccid

false

If an existing Customer, add the new mobile number to the list of number associated with the specified ccid.

asset_id

string (100)

Optional. If specified, this asset ID will override the default asset id in the triggered experience. If trigger_id is not set then this field will not have any effect.

ccid

string (100)

Required. Uniquely identifies a Client’s Customer

secondary_account_id

string (100)

first_name

string (100)

Optional. The first name of the Customer.

middle_name

string (100)

Optional. The middle name of the Customer.

last_name

string (100)

Optional. The last name of the Customer.

date_of_birth

adate

Optional. The date of birth of the Customer. Format: yyyy-mm-dd

ssn_last4

string (4)

Optional. The last 4 digits of the Customer social security number.

gender

string (1)

Optional. The gender of the Customer.

address1

string (100)

Optional. The first line of the address.

address2

string (100)

Optional. The second line of the address.

address3

string (100)

Optional. The third line of the address.

address4

string (100)

Optional. The fourth line of the address.

country

string (2)

Optional. The country of the address.

city

string (100)

Optional. The city of the address.

state_province

string (2)

Optional. The state or province of the address.

postal_code

string (10)

Optional. The postal code of the address.

phone_number

string (10)

Required for Onboarding. The phone number of the Customer.

phone_type

string (10)

Optional. The type of phone number. Valid values are:

Phone Type

Description

mobile

The phone number is associated with a mobile number

landline

The phone number is associated with a landline

unknown

The type of phone number is unknown

phone_country_code

string (3)

Optional. The country code of the phone number. Default value = 1 (North America)

phone_consent_type

Required for Onboarding. The consent level obtained from the customer for the phone number. Valid values are:

Phone Consent Type

Description

express

The channel has express consent.

written

The channel has express written consent.

email_address

Optional. The email address of the Customer.

In addition to standard fields, Clients can choose to add extension fields starting with “EXT_” — these will be included when making onboarding calls.


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