Lightning Web Components

IMPORTANT

This section assumes you have a solid understanding of Salesforce Lightning App Builder and how to edit Lightning pages.

See Salesforce Docs: Extend Salesforce with Clicks, Not Code

Overview

The Relay Message List LWC is designed to elevate communication efficiency, provide rapid insights into user engagement, and optimize interactions between your agents and end-users.

Typical Use Cases

Agent Triggered Messages: Empower your agents by allowing them to trigger relevant Relay messages to users in real-time.

Message Status Monitoring: Gain valuable insights into the status of each Relay message. The component provides visibility into the current status of messages, including the date and time of prior sends, as well as the date and time each message was viewed. This real-time status monitoring enables you to track message interactions and gauge user engagement effectively.

Component Configurability

Placement Flexibility: The component offers seamless integration by allowing placement on any record page that supports editing the page layout. This flexibility ensures that you can easily incorporate the component into various sections of your Salesforce interface, optimizing user access and visibility. You can even add the component multiple times to the same page, each with different configurations.

Filtered Message List: Customize the message filtering criteria to ensure that only relevant messages are presented to the agent, enhancing user engagement and focusing attention on important communications.

Instance Configurability: Each instance of the Experience List component maintains its own configuration options, allowing for tailored customization to meet specific requirements. Configure the component according to your preferences, adjusting settings such as field mapping, filtering criteria, and triggering options. This granular configurability ensures that you can adapt the component to align with diverse use cases around your business processes.