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    Client's Subdomain
    • 15 Apr 2025
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    Client's Subdomain

    • Updated on 15 Apr 2025
    • 1 Minute to read
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    Article summary

    Relay can work with your IT department to configure a subdomain of your organization’s root domain. This allows our clients to have branding consistency and provides a sense of security to your customers knowing its a part of your root domain.

    In all Vanity URL offerings, Relay Information Security requires that Relay issues and owns the SAN certificate. 

    1. We have many healthcare and financial institutions who we manage this for currently (it’s secure and frictionless)

    2. Amazon maintains our certs and automatically renews them and notifies us. This ensures we do not miss a renewal that may cause downtime for customers accessing the feed.

    3. It is quick and easy for us to configure in coordination with the client

    Examples

    Details

    Domain Name Server

    onetrustbankfeed.com

    Client Owns URL

    Uniform Resource Locator

    onetrustbankfeed.com

    onehealthfeed.com

    Client Owns DNS

    • For a client managed DNS vanity urls must have a subdomain such as “msg.onetrustfeed.com”

    Subject Alternate Name Certificate

    • NOTE: Relay only supports a Relay issued SAN Certificate for Vanity URL setup.

    • Relay Issues SAN Certificate

    Steps to Implement:

    Step

    Task

    Owner

    Comments

    1

    Identify root domain (purchase a domain if needed)

    Client

     

    2

    Create subdomains and provide to Relay

    Client

    Relay only supports up to 3rd level domains. We will need one for staging and one for production (XXX.onetrustbankfeed.com)

    3

    Provide DNS-based certificate validation CNAME values to client

    Relay

    4

    Provide CloudFront Distribution URL

    Relay

    Staging =  d3ausi9rn1xe7.cloudfront.net Production = d2l47eanchgmhk.cloudfront.net

    5

    Create a CNAME that Points to the CloudFront Distribution URL provided by Relay

    Client

     

    6

    Create DNS-based certificate validation CNAME within 24 hours utilizing the values provided by Relay

    Client

     

     

    Note: The configuration in steps 3-6 are scheduled within a Relay sprint and occur asynchronously over a 3 day period. Your Implementation Manager will coordinate timing with you.

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