The Relay Trigger ID can be accessed from the Relay CXB web application.
CXB Logon
If you do not have a logon to the Relay CXB, please reach out to your Relay CSM.
Steps to locate your Relay Message Trigger ID:
Login to the Relay CXB.
In the left menu navigate to All Experiences.
Locate your experience by either scrolling or using the search box.
Edit the experience by clicking the edit icon.
Locate the desired message.
Click on the trigger box to highlight it the message (1).
Click on the Inspect button (2).
Click the COPY TO CLIPBOARD button (3) to copy the Trigger ID to your copy/paste clipboard. You can now paste the Trigger ID into another system.
Every message experience created in the Relay CXB is automatically assigned a unique Trigger ID. Once assigned, the Trigger ID never changes. This ID is used when you send a message to a customer/user. However, you do have the ability to associate a unique, friendly client trigger ID to the message that is easier to remember.
Every client will have a Relay Client Success Manager (CSM) assigned to the account. This person will be your primary point of contact for the duration of your engagement with Relay Network.
